FREE shipping on all SA orders. Happy shopping.

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FAQ

FAQs

Shipping & Delivery

Not shipping to a South African address? Shop at our international online store: chapelgoods.eu

South Africa Orders:

We offer free shipping for all orders with addresses within South Africa using The Courier Guy or Dawn Wing. Please note we do not ship to PO boxes or hard-to-reach rural areas. 

Standard Courier: Free

International Orders:

For international orders, please visit: chapelgoods.eu

Lead time for production may vary depending on your order / availability of stock and leather colours.

Most orders will be dispatched within 2-3 business days.

You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or public holidays.

Standard Courier (within South Africa): 3-5 business days.

Once your order has shipped, you will receive an email confirmation with a tracking number. If you didn't receive your tracking number, send us an email at: sales@chapelgoods.co.za

For orders shipping internationally, the order might be subject to duties and taxes upon receipt and payable by the customer.

For international orders, visit chapelgoods.eu

Returns & Exchanges

We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of purchase. Please note, items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund or exchange.

All items must be returned in perfect condition, unused, and with the original packaging with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original condition. 

Chapel reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. 

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Chapel will seek to recover from the customer all costs or any fees incurred by Chapel. If the customer refuses to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.

NOTE: Due to Covid-19, there may be additional delays for processing returns. Please contact us at sales@chapelgoods.co.za if you have any questions about your return.

For Domestic return requests, please submit your return request by sending us an email with your order number and reason for the return to: sales@chapelgoods.co.za.

Please note that the customer will be responsible for the costs of returning the goods to us unless we delivered the goods to you in error. Original shipping costs, if applicable, are non–refundable. Please do not ship your return back without a return authorisation from Chapel. It will not be processed.

For domestic exchanges, please write us an email at: sales@chapelgoods.co.za. 

Purchasing Online

Once your order is placed, you will receive an order confirmation. Once your order has shipped, you will receive a shipping confirmation with tracking information.

Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information so please ensure all details are correct prior to purchasing.

If you need assistance with anything from placing an order or a question about a product, please email us at: hey@chapelgoods.co.za

All sale items are final sale. No price adjustments on previous purchases. Chapel reserves the right to change, revise, or modify the terms and conditions of this offer at any time.

If you do not wish to receive marketing from Chapel, you can unsubscribe at any time via the "unsubscribe" link at the bottom of any newsletter.

Product Care

For specific product care inquiries, email us at: hey@chapelgoods.co.za

For general information on how to care for Chapel products, visit our care page here.

We guarantee everything we make. If anything isn’t as it should be when you receive your product, return it to us for a repair, replacement or refund. We’ll also fix defects in materials or workmanship  for the life of the product — free of charge.

For details, send us an email at: sales@chapelgoods.co.za




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